Support & FAQ
Most questions are covered below. If not — email us.
Getting started
How do I save an item?
Press Cmd/Ctrl+Shift+S on any page. The popup opens pre-filled with the page title. Add intent (what it's for), optionally a date, and pick a space. Hit Save.
What's the difference between link, task, and note?
They're just categories. Links have a URL and open in a new tab when clicked. Tasks have a completion checkbox and the completion animation. Notes are freeform text — no URL required.
What are spaces?
Spaces are folders for your items — projects, topics, or life areas. Each gets a color and icon. The Inbox is always there by default; everything else is yours.
Where do I find my saved items?
On the new tab: Home shows recent + Today rail; Today view shows what's scheduled today; Upcoming groups future items by date; Library groups everything by space.
Pro & billing
What does Pro include?
Cross-device cloud sync via Supabase, unlimited items, 500 screenshots (vs. 10 on Free), priority support. Everything else is the same.
How do I upgrade?
Sign in first (Google OAuth), then click any Go Pro button — in the sidebar, top bar, avatar dropdown, or Settings → Plan & Billing. Stripe Checkout opens in a new tab.
How do I cancel?
Settings → Plan & Billing → Manage subscription. Opens the Stripe billing portal where you can cancel immediately or at the end of the period.
What happens to my items if I downgrade?
Nothing is deleted. If you're over the free-tier limit you just can't add new items until you're back under 30. Existing items remain editable.
Where's my data stored?
Free plan:
chrome.storage.sync (local, Chrome-encrypted, up to 100KB). Pro plan: Supabase Postgres + Supabase Storage, TLS in transit and at rest, row-level security.Screenshots
How do screenshots work?
Click the Screenshot button inside the save popup, or right-click on a page →Save to Tabgrove with screenshot. You can capture the full tab or select a region. Up to 5 screenshots per item.
Does Tabgrove take screenshots automatically?
No. Every screenshot is user-initiated. There is no background capture.
Why a 10-screenshot limit on Free?
Screenshots are the main cost driver for cloud storage. Pro raises the limit to 500 to keep the free tier sustainable.
Privacy & security
Does Tabgrove read my browsing activity?
No. The extension only reads the active tab's title and URL when you explicitly trigger the save popup. The optional history permission is off by default; if enabled, it reads your top sites locally for the shortcuts row — nothing leaves your device.
Is my data encrypted?
Yes. Free-tier data lives in Chrome's encrypted
chrome.storage.sync. Pro data is in Supabase with TLS in transit and encryption at rest.What permissions does the extension need?
Storage (to save items), Identity (for sign-in), activeTab (to read the current tab when you save), contextMenus (for right-click save), scripting (for the screenshot region overlay). History is optional.
How do I delete my account?
Free: uninstall the extension. Pro: email [email protected] and we'll delete your Supabase account and all synced data.
Troubleshooting
My items aren't syncing between devices
Sync only works on Pro. If you're Pro and something looks stale, open Settings → Plan & Billing and hit Refresh subscription status; that also triggers a full re-hydrate.
The upgrade button doesn't do anything
Make sure you're signed in first — upgrade is only available for authenticated users. If it still doesn't open Stripe, check your browser's popup blocker.
I can't install — Chrome Web Store says the extension is unavailable
The extension may be region-locked or in review. Email support and we'll help.
Still need help?
Email [email protected]. We read everything.